FAQs2021-12-08T07:13:09+00:00
Q: Can I make some change during the production?2017-12-21T15:52:04+00:00

A: You can change if we have just finished paper patterns and print sample. Can’t change if we finished cutting, sublimation printing and sewing which wasting and cost will be incurred. Need to contact your Hoysports service who you deal with.

Q: How do you pack the products? And what are the dimensions of cartons size?2017-12-21T15:52:27+00:00

A: One piece/set packed in one poly bag, 30-100 poly bags in one carton. We have three normal carton sizes: 60*43*43cm / 44*36*40cm / 37*29*28cm.

PS,It’s available to custom your design on polybags.

Q: What’s the sample cost? Can be refunded or not?2017-12-21T15:52:40+00:00

A:The sample cost is USD$50-100 per piece/set. Sample fee can be refunded after getting your bulk orders .

PS: The best way is supply one or two free stock sample for your checking quality and artwork, which you only need to pay for the shipping cost.

Q: what format of design or logo you need?2017-12-21T15:52:43+00:00

A: CDR, AI, EPS, PSD or PDF. High resolution JPG is acceptable as well.

Q: Do you accept privatenames and numbers printed on uniforms?2017-12-21T15:52:52+00:00

A:Yes, it is available. We can make it by Sublimation, Heat Transfer Printing.so you can custom own name,number,size,color,logo,design..etc

Q: How to choose the correct colors?2017-12-21T15:52:58+00:00

A: You can advise us (pantone colors)PMS colors or Hoysports color numbers of our color chart (it needs to ship to you).

Q: What’s your order process?2017-12-21T15:53:04+00:00

A: Step1: Confirm the order details (design, art-work, material, quantity, size etc)

    Step 2: Pay the deposit

    Step 3: Start production

    Step 4: Finish production and quality checking

    Step 5: Arrange the balance

    Step 6: Ship out goods and provide tracking number

    Step 7: Receive the goods

    Step 8: Give feedback (in order to improve our production and service)

Q: What is your shipping way?2017-12-21T15:53:17+00:00

A: DHL,UPS by Air ,we use door to door express

Q: Which payment terms can you accept?2017-12-21T15:53:23+00:00

A:We normally accept T/T (bank transfer), Western Union.Paypal.

Q: How do you deal with rush order (within 8 days)?2017-12-21T15:53:29+00:00

A: We accept rush order, 20-50% rush fee needs to be added for worker’s overwork.

Q: What’s your lead time (delivery time)?2017-12-21T15:53:36+00:00

A: Order 10-100pcs—7days

     Order 100-300pcs—14days

 

PS: The beginning date is the day when you confirm all the order details

If you order is more than 1000 pieces, please confirm the lead time with your hoysports service.

 

Q: What’s your MOQ?2017-12-21T15:53:43+00:00

A:NO MOQ,It’s charge shipping cost under 1opcs.

Q: What’s your main artwork/technique? A: Our main artwork is Sublimation Printing. We own the whole complete sublimation equipments2017-12-21T15:53:48+00:00

A: Our main artwork is Sublimation Printing. We own the whole complete sublimation equipments

Q: What are your main products?2017-12-21T15:53:55+00:00

A: Sportswear ,Teamwear and sports accessories. Such as Ice hockey wear,Lacrosse wear,Rugby wear,Gaming jersey,Bowling shirts,cycling wear,Tshirts,Jacket,Hoodies,Shorts,Singlet,towel,banner,bags..etc

Q: How large is the scale of Hoysports?2017-12-21T15:54:03+00:00

A: We have more than 80 workers, including 10 senior managers, 20 salespersons, and 10 professional designers. The total area of office and workshop is more than ??2000㎡.

Q: When did your company establish?2017-12-21T15:54:12+00:00

A: Hoysports was established since 2016.

Q: Are you a manufacturer or trading company?2017-12-21T15:54:21+00:00

  A: We are both of them. HoySports is a collection of digital printing, design, production and sales sport uniform manufacturer company.

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